“Ladies and gentlemen, We apologize for the delay. We are doing everything we can to resolve this issue as quickly as possible. We thank you for your….
________.”
You filled in the blank because you instinctively know that It’s the first thing most needed in all moments of crisis.
While it comes easier to some than others, I would bet there are only a few natural born experts in its field. And they stay that way because they constantly exercise it.
It always responds to a good challenge.
With all this free time of self-quarantine, my body doesn’t get more fit unless I get up and get moving. I never improve my level of fitness while sitting on the couch.
In the same way, Patience always gets stronger with a little workout.